Welcome to Raifa Centre! We understand that sometimes returns are necessary, and we aim to make the process as smooth and straightforward as possible. Please review our Return Policy below for details on how to initiate a return for stationary products purchased from Raifa Centre in Qatar:
1. Eligibility:
To be eligible for a return, stationary products must be unused, in their original packaging, and in the same condition as when you received them. Returns must be initiated within [number] days from the date of purchase.
2. Initiating a Return:
To initiate a return, please contact our customer service team at [contact email or phone number]. Provide your order number and details about the item(s) you wish to return. Our team will guide you through the return process and provide instructions on how to proceed.
3. Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and retaining proof of postage for your records.
4. Inspection and Approval:
Once we receive your returned item(s), our team will inspect them to ensure they meet our return eligibility criteria. If the return is approved, we will process your refund or issue store credit, depending on your preference and the circumstances of the return.
5. Refunds:
Refunds will be processed using the original payment method used for the purchase. Please note that it may take some time for the refund to appear in your account, depending on your financial institution's processing times.
6. Exclusions:
Certain items may not be eligible for return, including personalized or customized stationary products, clearance items, and gift cards. Please contact us if you have any questions about the eligibility of specific items for return.
7. Damaged or Defective Items:
If you receive a damaged or defective stationary product, please contact us immediately to arrange for a replacement or refund. We may request photographic evidence of the damage or defect to expedite the resolution process.
8. Contact Us:
If you have any questions or concerns about our Return Policy, please don't hesitate to reach out to our customer service team at [contact email or phone number]. We're here to assist you every step of the way.
Thank you for choosing Raifa Centre for your stationary needs in Qatar. We appreciate your business and strive to provide exceptional service and support to our valued customers.
